Shipping Policy

Thank you for visiting and shopping with us. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods or promotions, order processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (if available)

Delivery delays can occasionally occur due to carrier issues or high shipping volumes.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped containing your tracking number. Tracking information may take up to 24 hours to update.

Domestic Shipping

We currently ship within the United States.

If you are interested in international shipping, please contact us before placing your order.

Incorrect Shipping Addresses

Please ensure all shipping information is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your support email].

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking shows delivered but you did not receive your package, please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item and packaging so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: sweethelp@gboxfreezedriedcandy.com